So who is the best?
We have a vast range of clients. From small independents, dealer groups and prep centres. Depending on the scale staffing levels often differ. Some have more resources than others, but typically dealers often feel like they are understaffed.
One site that always impresses me is a Franchise Dealership. Often Franchise Dealers can be the slowest to prepare vehicles due to the distractions from other parts of the business. However, this business understands that to be successful they need to operate their used business in a silo to ensure it can compete with dedicated used car businesses.
One particular franchise dealer has prepared 150 vehicles over the past 15 days, with an impressive average of 5.63 days turnaround per vehicle. This means that all their vehicles are on display, advertised and ready for the customer to drive away quicker than their competitors.
How do they do it?
1 – Pre Wash: As soon as the vehicle arrives it gets a quick clean so that the bodywork can be assessed properly.
2 – Cosmetic inspection: Straight from the clean it is driven in for a cosmetic inspection. Minor damage can be fast-tracked, anything larger is scheduled into the Bodyshop
3 – Mechanical Inspection: They are carrying out the UVHC (used vehicle health check) within a day of arrival. This is important for a number of reasons.
- Recourse to the vendor if necessary
- Additional parts can be ordered if required
- If it passes, the vehicle can then be fast-tracked through
- If the vehicle does not meet their criteria it can be traded faster
4 – Cosmetic and Tyres: The key here is tying the two processes together. Whilst the vehicle is being cosmetically repaired the wheels are off and tyres are fitted if required. They have a dedicated tyre and alloy team.
5 – Back to Mechanical Inspection: The vehicle is now back into Mechanical for any remedial work found during the Mechanical Inspection
6 – Valet, Photo and Advertise: Valet are made aware that the vehicle is on its way to them so they are ready to complete it as soon as it hits them. From there it goes to the photo turntable and then advertised.
7 – Handed to sales: The other important part they do is they make sure Sales accepts the vehicle. This reduces the chances of the vehicle coming back.
8 – Back order parts: Sadly back order parts can cause big delays in preparation. Having full visibility of the problem, including knowing the vehicles and their age, can ensure decisions can be made and nothing is forgotten.